Live chat for ecommerce stores
Recover abandoned carts, answer pre-purchase questions, and watch shoppers browse your store in real time — all from one lightweight chat widget.
Ecommerce conversion rates hinge on tiny moments — a sizing question that goes unanswered, a discount code that doesn't apply, a checkout form that confuses the shopper. SimplyChat is purpose-built for those moments: real-time visitor tracking shows who's hesitating, proactive triggers reach them at the right second, co-browse lets you see exactly what's blocking the sale.
Why SimplyChat for Ecommerce
Cart-abandonment proactive triggers
The single biggest opportunity for ecommerce. Set a trigger on /cart or /checkout that fires after 30 seconds of idle time — SimplyChat sends a message that pops up on the visitor's screen. Most ecommerce teams recover 10–14% of abandoning carts with a single well-timed proactive message.
Co-browse the cart
The shopper's cart is a complex object — variants, quantities, discounts, shipping options. When they say 'my discount didn't apply', you don't have to ask 20 questions. Click their visitor row, view their browser in view-only mode, see the exact state. Sensitive fields are auto-masked.
Sizing and pre-purchase Q&A
Most apparel cart abandonment comes from sizing uncertainty. Live chat resolves it in 30 seconds — usually faster than the shopper can find your size guide page.
Identify returning customers
Pass the customer's name and order history via the identify API. Returning shoppers show in the dashboard with context — 'Jane Doe · 4 orders · $382 LTV' — so your agent isn't starting from zero.
Common use cases
Proactive triggers on cart and checkout pages. Recovers a meaningful share of carts that would otherwise abandon.
Sizing, materials, shipping windows, restock estimates — answered in chat, not via email.
Order status, tracking, returns — funneled through the same widget your shoppers already used to buy.
Frequently asked questions
Will SimplyChat slow my store down?+
No measurable impact in typical Lighthouse audits. The widget is under 30KB gzipped, lazy-loads, and never blocks first paint. Many ecommerce stores see no change in their speed score after installing.
Can you see the visitor's credit card during co-browse?+
No. Co-browse auto-masks all password fields and payment input fields. You see the visitor's checkout flow without seeing their card details.
Which platforms is this for?+
Shopify, WooCommerce, BigCommerce, Magento, Squarespace Commerce, Webflow Ecommerce, Wix Stores, and any custom storefront. Install instructions for each are linked from the homepage.
Add live chat to your ecommerce site in 2 minutes
$29.99/month flat. Unlimited sites, unlimited agents. No credit card to start.
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