Live chat for SaaS
Convert trial users to paid, handle support without bloated tools, and see who's hesitating on your pricing page in real time.
SaaS teams have specific live chat needs: capture leads on the marketing site, support active users in-app, identify logged-in customers, and route conversations based on plan tier or feature usage. SimplyChat ships all of it in a 30KB widget at $29.99/month flat — no per-seat fees that punish you for adding agents as you grow.
Why SimplyChat for SaaS
Lead capture on the marketing site
Proactive triggers on /pricing, /signup, and /demo catch hesitating prospects at the exact moment they're about to bounce. A 30-second proactive message often converts a visitor who'd never have filled out the demo form.
In-app support without bloating your bundle
Drop the same script into your app shell and you get one chat layer that spans marketing-site visitors and signed-in customers. Use window.simplychat('identify', { name, email }) so logged-in users show up by name in your dashboard.
AI-suggested replies for technical questions
Powered by Claude Haiku 4.5 — the agent gets a drafted reply based on the last 20 messages of the conversation, ready to edit and send. Cuts response time on technical support tickets without sacrificing accuracy.
Co-browse for UI bug reports
When a user says 'this button doesn't work', click their visitor row and view their actual browser. See exactly what they're seeing, including any error states. Password and payment fields are auto-masked.
Common use cases
Proactive messages to trial users who've been on /billing for 45 seconds. The most common reason a trial doesn't convert is a single unanswered question — live chat resolves it instantly.
Same widget, same dashboard. Visitors who are logged-in customers show with their real name and email so the agent has context before the first message.
Skip the 'book a 30-minute demo' funnel for warm prospects — just answer their question in chat and close the deal.
Frequently asked questions
Does SimplyChat work both on my marketing site and in-app?+
Yes. Install the script on both (typically same site ID), and conversations from either land in the same dashboard. Use the identify API to surface real user info for logged-in customers.
Can I route by plan or feature usage?+
Pass plan/tier/feature info via the identify API alongside name/email, and use that for conversation triage in your agent workflow. Programmatic routing rules are on the roadmap.
Does it integrate with our usage analytics?+
Not natively today. SimplyChat focuses on the chat layer. Most teams use the identify API to push user IDs that they can cross-reference in their own analytics/CRM later.
Add live chat to your saas site in 2 minutes
$29.99/month flat. Unlimited sites, unlimited agents. No credit card to start.
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