Live chat for Shopify stores

Watch shoppers browse your store in real time, recover abandoned carts with proactive messages, and answer pre-purchase questions before customers bounce — with a chat widget that doesn't hurt your store's speed score.

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SimplyChat is the modern live chat tool for Shopify merchants. It installs in two minutes via a single script tag in your theme, runs at under 30KB gzipped (compared to Shopify Inbox's ~250KB or Tidio's ~200KB), and ships with real-time visitor tracking, proactive messaging, and built-in co-browse for visually walking customers through their cart or checkout.

Install in 2 minutes

Paste in your theme.liquid file (just before </body>)

<!-- SimplyChat widget -->
<script
  src="https://simplychat.io/widget.js"
  data-site="YOUR_SITE_ID"
  data-supabase-url="..."
  data-supabase-anon="..."
  async
></script>
  1. 1From your SimplyChat dashboard, copy the <script> tag (it includes your site ID).
  2. 2In Shopify admin, go to Online Store → Themes → click ⋯ on your active theme → Edit code.
  3. 3Open layout/theme.liquid in the file tree.
  4. 4Paste the SimplyChat script just before the closing </body> tag.
  5. 5Save. The chat bubble appears on every storefront page including product, cart, and checkout within seconds.

Why SimplyChat for Shopify

Doesn't hurt your Shopify speed score

Shopify's online store speed score is heavily affected by third-party widgets. SimplyChat is under 30KB gzipped and lazy-loads — most stores see no measurable speed-score drop after installing. Compare that to Tidio (~200KB), JivoChat (~160KB), or Gorgias's chat widget (~180KB).

Watch shoppers as they browse

The dashboard shows every visitor on your store right now — which collection or product they're viewing, the page path they walked through, their country, device, and referrer. Spot a returning visitor on /pricing or a Google referral landing on a specific product and start the conversation proactively.

Recover abandoned carts in real time

Set a proactive trigger that fires when a visitor lands on /cart or /checkout and stays idle for 30 seconds. SimplyChat sends them a message ('Need a hand checking out?') that appears instantly on their screen — usually enough to recover the sale.

Co-browse the visitor's cart

Click any active visitor and view their browser in view-only mode. See the cart they built, the size selector they're stuck on, the discount code that didn't apply. Password and payment fields are auto-masked so you never see sensitive data.

Common use cases

Pre-purchase questions

Sizing, materials, shipping windows, restock dates. SimplyChat lets shoppers ask in one click instead of bouncing to a competitor for the answer.

Cart abandonment recovery

Proactive triggers on /cart and /checkout catch hesitating buyers at the exact moment they're about to leave.

Post-purchase support

Order status, tracking, returns — funneled through the same chat widget your storefront already has.

Frequently asked questions

Does SimplyChat work on Shopify Plus?+

Yes. Same installation, same script tag. Shopify Plus stores typically benefit even more from the lightweight widget because their volume amplifies any speed-score cost.

Will SimplyChat appear on my checkout page?+

Yes — when you paste the script into theme.liquid, the widget appears on every storefront page including the checkout. Some merchants prefer to exclude checkout to keep that page distraction-free; you can do that with the data-exclude-paths attribute.

Does it conflict with Shopify Inbox?+

Most stores remove Shopify Inbox before adding SimplyChat — running two chat widgets on a storefront looks awkward to shoppers. You can run both temporarily during a migration.

Does SimplyChat slow my store down?+

No measurable impact in typical Lighthouse audits. The widget is under 30KB gzipped, loads asynchronously, and never blocks first paint.

Add live chat to your shopify site in 2 minutes

$29.99/month flat. Unlimited sites, unlimited agents. No credit card to start.

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