Live chat for WooCommerce

Convert hesitating shoppers, recover abandoned carts, and answer pre-purchase questions before customers bounce — with a chat widget that doesn't slow your WooCommerce store down.

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WooCommerce stores live and die on conversion. A 1% lift in checkout conversion is months of marketing budget recovered. SimplyChat ships the real-time visitor tracking and proactive-chat tools that make those conversions happen, with a sub-30KB widget that doesn't undo the speed work your store has done.

Install in 2 minutes

Same install as WordPress — paste in footer.php or via Insert Headers and Footers

<!-- SimplyChat widget -->
<script
  src="https://simplychat.io/widget.js"
  data-site="YOUR_SITE_ID"
  data-supabase-url="..."
  data-supabase-anon="..."
  async
></script>
  1. 1Sign up at simplychat.io and create a workspace for your store.
  2. 2Copy the <script> tag from your dashboard.
  3. 3Paste it into your theme's footer.php (just before </body>) or via the Insert Headers and Footers plugin.
  4. 4Save. The chat bubble appears on every page — including product, cart, and checkout — within seconds.

Why SimplyChat for WooCommerce

Built for cart recovery

Set a proactive trigger on /cart and /checkout that fires after 30 seconds of idle time. SimplyChat sends a customizable message ('Anything I can help with?') that pops up instantly on the visitor's screen — often enough to recover the sale before they leave.

Visitor path tracking

See every visitor's page-by-page journey through your store. A shopper who went from homepage → category → product → cart but didn't check out is showing high-intent friction — exactly the right moment to reach out.

Co-browse on the cart and checkout

Click any active visitor to see their browser in view-only mode. View the cart they built, the discount code that didn't apply, the shipping method they're confused by. Password and credit card fields are auto-masked.

Identifies logged-in customers

Use the simplychat('identify', { name, email }) call from your WooCommerce template to surface the real customer name and email in your dashboard the moment they log in. Returning customers stop being 'Visitor #12846' and start being 'Jane Doe — 4 orders, $382 LTV'.

Common use cases

Cart abandonment

The single biggest opportunity for WooCommerce stores. Proactive triggers on /cart and /checkout typically recover 10–14% of abandoning shoppers.

Pre-purchase questions

Sizing, materials, shipping windows, in-stock dates — answered in one click instead of via email a day later.

Discount and promo support

Help shoppers apply codes correctly when their discount didn't show up — usually a co-browse session of under a minute.

Frequently asked questions

Does SimplyChat see Stripe payment data on my checkout?+

No. Co-browse auto-masks all password fields and payment input fields by default. You see the visitor's checkout flow without seeing their card details. This is enforced by the widget, not by an honor-system policy.

Will it work alongside WooCommerce's built-in tools?+

Yes. SimplyChat is purely a frontend chat layer — it doesn't touch your WooCommerce database or admin. It runs independently and won't conflict with subscriptions, bookings, memberships, or any other WooCommerce extensions.

Can I use it with WPML or Polylang for multilingual stores?+

Yes. The widget itself is language-agnostic; whatever language your storefront renders in, visitors can chat in. Your agents can configure the welcome message per site if you run separate sites per language.

Add live chat to your woocommerce site in 2 minutes

$29.99/month flat. Unlimited sites, unlimited agents. No credit card to start.

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