SimplyChat vs Crisp
Crisp is the popular indie-friendly chat tool. SimplyChat is its lighter, simpler, and dramatically cheaper alternative — one flat $29.99/month for everything Crisp Unlimited charges $295 for.
- SimplyChat: $29.99/month flat, unlimited sites and agents. Crisp Unlimited: $295/month.
- SimplyChat widget is ~28KB gzipped. Crisp is ~110KB — roughly 4× heavier.
- Crisp's Pro tier caps at 4 agents; Unlimited removes the cap. SimplyChat has no cap on any plan.
- Both ship real-time visitor tracking, proactive chat, co-browse, and multi-agent routing.
SimplyChat wins on price (10× cheaper at the Unlimited tier), widget weight (28KB vs ~110KB), and simpler install. Crisp's free-and-low-tier plans are competitive for very small teams; once you grow into Crisp Unlimited, SimplyChat is the obvious switch.
Pricing, side by side
Feature comparison
| Feature | SimplyChat | Crisp |
|---|---|---|
| Widget size (gzipped) | <30KB gzipped | ~110KB |
| Flat pricing | $29.99/mo | $295/mo Unlimited |
| Agent cap (Pro tier) | None | 4 |
| Sites | Unlimited | Unlimited |
| Real-time visitor tracking | Built-in | Built-in |
| Co-browse / screen view | Built-in, view-only | Limited |
| AI-suggested replies | Built-in (Claude) | AI add-on |
| Install time | 2 min · one <script> tag | 5 min |
Flat $29.99 vs Crisp Unlimited at $295
Crisp's pricing is broken into three tiers: a free plan with hard limits, Pro at around $25/month that caps you at 4 agents, and Unlimited at $295/month. The moment your team grows past four agents you're forced onto Unlimited, and the price jumps 10×. SimplyChat is a single flat $29.99 plan with no agent cap, no site cap, and no feature gates. The math is straightforward: a 5-agent team on Crisp Unlimited pays $3,540/year. The same team on SimplyChat pays $360/year — under one-tenth.
A widget that's 4× lighter
Crisp ships a ~110KB gzipped widget. That's better than Intercom (340KB) or Drift (180KB) but still 4× heavier than SimplyChat at under 30KB. On a Shopify or WordPress site where every kilobyte affects Time to Interactive, that difference is measurable in Lighthouse audits. SimplyChat is engineered as a single-purpose chat widget — no marketing automation runtime, no product-tour SDK, no bloat.
Co-browse done right
Crisp markets a 'MagicBrowse' feature for screen viewing but in practice it requires the visitor to install a browser extension or accept an explicit screen-share prompt. SimplyChat's built-in co-browse uses rrweb to mirror the visitor's DOM directly through the chat widget — no extension, no extra permission, view-only by default, with password and credit-card fields automatically masked. One click in the dashboard and you see what the visitor is seeing, live.
Where Crisp is still competitive
If you're solo or on a tiny team and your traffic is light, Crisp's free tier may be enough to start with. Crisp also has a larger ecosystem of integrations (CRM connectors, helpdesk bridges) built up over years. SimplyChat is newer and intentionally narrower in scope — a fast, modern chat layer rather than a CX suite. For most teams that means lower complexity and better focus; for a CX team specifically looking to consolidate inside one vendor, Crisp's broader surface area matters.
Frequently asked questions
Why is SimplyChat cheaper than Crisp Unlimited?+
Because we don't sell a CX suite — SimplyChat is a focused live chat product. We don't have a help desk module, a Shopify-store builder, a CRM, or any of the add-ons Crisp uses to justify the $295/month tier. If chat is what you actually need, you don't pay for the rest.
Can I migrate from Crisp to SimplyChat?+
Yes. Export your contacts and chat history from Crisp's settings, install the SimplyChat script (2 minutes), and you're live. We don't currently auto-import Crisp message history, but most teams find that history accumulates fast enough on the new platform that the migration is painless.
Does SimplyChat support the 4-agent limit on Crisp's Pro tier?+
There's no agent limit on SimplyChat. Add as many agents as your team has — the price stays $29.99/month.
Switch to SimplyChat in 2 minutes
$29.99/month flat. Unlimited sites, unlimited agents. No credit card to start.
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