SimplyChat vs LiveChat
LiveChat is one of the original live chat tools. SimplyChat is the modern, flat-priced alternative — lighter widget, no per-seat fees, install in 2 minutes.
- SimplyChat: $29.99/month flat, unlimited agents. LiveChat Team: $41/agent/month (billed annually).
- SimplyChat widget: ~28KB. LiveChat widget: ~180KB — roughly 6× heavier.
- 5-agent team: SimplyChat $29.99/mo vs LiveChat $205/mo (annual) or higher monthly.
- Both ship real-time tracking, proactive messages, file sharing, and customizable widgets.
SimplyChat wins on price (flat vs per-seat), widget weight, and install simplicity. LiveChat wins if you specifically need its mature integration catalog (HelpDesk, ChatBot, KnowledgeBase) inside the LiveChat ecosystem.
Pricing, side by side
Feature comparison
| Feature | SimplyChat | LiveChat |
|---|---|---|
| Widget size (gzipped) | <30KB gzipped | ~180KB |
| Per-agent fee | None — flat $29.99/mo | Yes — $41/seat |
| Sites | Unlimited | Unlimited |
| Real-time visitor tracking | Built-in | Built-in |
| Co-browse / screen view | Built-in, view-only | — |
| AI-suggested replies | Built-in (Claude) | ChatBot add-on |
| Install time | 2 min · one <script> tag | 10 min |
| Remove branding | Included | Business tier |
Per-seat math at 5, 10, 20 agents
LiveChat Team is $41/agent/month on annual billing — about $50/month if you pay monthly. Five agents = $205–$250/month. Ten agents = $410–$500/month. Twenty agents = $820–$1,000/month. SimplyChat is $29.99 flat at every team size. Once you have more than one agent, the price gap widens monotonically.
Widget weight matters more than people think
LiveChat's widget is roughly 180KB gzipped — six times the size of SimplyChat. On mobile networks and lower-end devices, that's a real Time to Interactive penalty. Google's Core Web Vitals algorithm rewards sites with leaner third-party JavaScript. The lighter your chat widget, the less it costs you on the ranking side.
Co-browse isn't in LiveChat
LiveChat doesn't ship co-browse out of the box. If you want to see what a visitor is seeing on your storefront — the cart they're stuck on, the form they can't complete, the size selector they keep clicking — you need a third-party integration. SimplyChat builds it in: one click on any active visitor and you stream their browser into a view-only panel in the dashboard.
Frequently asked questions
How much do I save switching from LiveChat?+
At 5 seats on LiveChat Team (annual billing) you pay $205/month. SimplyChat is $29.99/month. That's $175/month, $2,100/year. On monthly billing the gap is larger — about $220/month savings.
Does SimplyChat have a help desk like LiveChat's HelpDesk?+
Not as a separate product. SimplyChat focuses on live chat + visitor presence + co-browse. If you need a full ticketing system with email pipelines and SLA reporting, LiveChat's HelpDesk add-on (or a dedicated tool) is still needed alongside.
Can I keep my LiveChat widget customization?+
Most of it transfers. SimplyChat supports widget color, position (left/right), shape, welcome message, agent name, and avatar. Pro plans add full CSS overrides and branding removal.
Switch to SimplyChat in 2 minutes
$29.99/month flat. Unlimited sites, unlimited agents. No credit card to start.
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